During the previous 14 months, the Commercial Compliance & Consumer Protection (CCCP) division of Dubai Economy handled over 560 customers’ objections on firm work in the emirate’s several free zones, as its consumer rights services broadened to serve clients over the UAE.
The causes of the consumers’ complaints
Following an agreement established last year, consumers in the free zones began filing complaints to Dubai Economy. The agreement was signed by Dubai Economy and the Dubai Free Zones Council as part of efforts to enhance cooperation amongst government, government-related, and commercial organizations in addition to enhancing the consumer experience in Dubai.
Inability to conform to the requirements of the agreement was the primary source of consumer complaints from free zones, preceded by reimbursements, defective products, economic exploitation, and incapability to offer after-sales support.
What are demonstrating these complaints?
The consumer complaints garnered, according to Ahmad Al Zaabi, Director of Consumer Protection in Dubai Economy, demonstrate the emirate’s significant impact on consumer rights awareness, as well as the relevance of broadening the scope of consumer safety services to make retail everywhere in Dubai a satisfying experience.
Where the submissions can be released?
People can communicate their problems online and by phone. For the online approach, there is an app called the Dubai Consumer app accessible on the Apple, Google, and Huawei stores, Price.ded.ae portal website and Consumererrights.ae website. The specific number phone is 600 54 5555.